Cracking The Code As a bi-product of our Conferon Sales Network (CSN) rollout, Conferon has penned a Code of Ethics. These guidelines were drafted to document our role in brokering transactions between clients and hotels. One of our greatest concerns in creating the CSN (our new network of independent sales agents) was to ensure that the values and reputation that we have earned in our intermediary role was not jeopardized. To create our Code of Ethics, we reviewed the work compiled by the PCMA Ethics Committee. Mike Burns, Director of Account Management, and Brad Weaber, Director of Eastern Region, both sit on this committee. We took the concerns identified by the Committee as it pertained to third parties and documented how our existing employees conduct themselves in each area. The Conferon Code of Ethics has been added to our employee handbook and has been committed to by every independent representative of the CSN. We invite you to review our Code of Ethics and give us feedback on the content and how our team is living up to these important tenets. Comments on our Code of Ethics can be shared with a member of your Account Team, or by contacting Dave Lutz or David Peckinpaugh in our Twinsburg office. Conferon Code of Ethics Objective In our intermediary role between buyers and sellers, CONFERON is committed to business practices that are fair and equitable to all parties in each and every transaction. It is our objective to conduct our business so that our example raises the professional standard for third party providers and creates the necessary foundation for mutually beneficial, long-term relationships with our clients and supplier partners. Our Commitments As a professional third party service provider to the meetings industry, CONFERON and all of our representatives will, at all times: Treat all clients, supplier partners, and CONFERON representatives with fairness, honesty and respect. Encourage and facilitate direct communication between our clients and suppliers as defined by the client. Disclose, in all written agreements for our clients, specific CONFERON commission amounts earned from hotels and other suppliers for each transaction. Fully disclose all known rebates and/or subsidies requested by our clients at the time of initial lead distribution. Accurately and completely present all client information essential for effective supplier analysis and response to all business opportunities. Accurately and completely present all supplier information essential to our client's business decisions. Uphold the best interests of our clients by never accepting prepayments or incentives that would in any way influence our supplier recommendations. Maintain the confidentiality of all pertinent competitive and client information. Never accept incentives or arrangements intended for use by our clients without their approval. ©1999 CONFERON